Sales and service dealers are under new pressure to meet higher customer expectations for easy self-service, rapid and convenient delivery, personalised offers, high quality and transparency throughout the buying process. This is because in an increasingly digital world, dealers face the same rising customer expectations as retailers, driven by technology innovations and modern eCommerce.
Epicor Dealer Network Portal is specifically designed for manufacturers who sell or service their products through dealers, to more easily quote orders, track inventories, manage warranties and recalls, manage sales, and provides dealer self-service to their account history all from their ERP system. The solution enables customers to create a single, online website to automate and streamline their dealer activity.
“According to Forrester, direct-to-consumer (D2C) commerce is not a new approach to retail, but there is renewed interest for it among branded manufacturers,” explained Scott Hays, senior vice president, product marketing, Epicor. “Epicor can help manufacturers transform the dealer experience through a modern eCommerce interface that dramatically elevates their brands to accelerate business growth. Dealer Network Portal works seamlessly with Epicor ERP and eliminates the cost of manual interactions and duplicate data entry, reducing errors, and overall operational costs.”