Integrated with Infor CloudSuite Industrial, Gilberts expects to use the application to help support its initiatives to speed up the customer estimation process, expedite production, and reduce inventory.

“Our product range is hugely complex with prices from £5 to £10,000, and a large amount of variability,” commented Ian Rogers, sales director, Gilberts (Blackpool). “As the business has grown, the quotation and subsequent order processing, particularly for more bespoke products, has become time intensive and resource hungry which were at odds with our focus on Kanban, efficiency and service. Infor CPQ has allowed us to expand our capacity and deliver enhanced customer service while reducing training requirements and manual processes involved in the processing of high volumes of complex orders.”

“Make-to-order manufacturing, particularly when combined with make-to-stock manufacturing, inevitably requires superior capabilities to reduce complexity and help ensure seamless production,” said Simon Niesler, senior vice president and general manager, Western Europe, Infor. “Through eliminating errors and speeding up the quote-to-order cycle, Gilberts is delivering improved customer experiences and is working to ensure orders impact the bottom line faster.”