Building High Performance Supply Chains

The strength of these networks is determined in large part by the quality of the relationships that connect partners across the supply chain and by the competitiveness of the business processes that underpin them. In this ground-breaking programme - led by Professors Martin Christopher and Doug Lambert (from Fisher School of Business, The Ohio State University) - the latest thinking and best practice from both sides of the Atlantic is presented in a highly interactive format. The focus of the workshop will be on how superior supply chain processes can be created and deployed alongside mutually beneficial relationships with business partners to build sustainable competitive advantage. DELEGATE PROFILE • Managers responsible for implementing supply chain processes and strategies or for developing B2B relationships with suppliers and customers • As supply chain improvement is a cross functional task, we recommend a small team from across your organisation attends to ensure immediate momentum from this CORE CONTENT • Customer relationship management • Customer service management • Demand management • Order fulfilment • Manufacturing flow management • Supplier relationship management • Product development and commercialisation • Returns management KEY BENEFITS • An assessment tool that will point you towards the main opportunities for increasing your supply chain's performance • Practical ideas on how to use the process to transform your supply chain • Detailed instructions on how to use the 'Partnership Model' to reap the full benefits of collaborating with the right customers and suppliers and to increase the involvement of other key functions in your organisation • A measurement framework to show how supply chain performance ties to your organisation's overall financial results. Date: 11-13 November 2013 Event Location: Cranfield, Bedfordshire Fee: £3,150 + VAT Fees include 3 days' tuition, course materials, accommodation (if required) and lifelong access to The Cranfield School of Management Alumni Network. For more information or to book visit the course page or call Laura Lack on 01234 758122.