Citrix and Cisco launch ‘click to call’ from remote client applications
1 min read
Citrix remote client application delivery users can now click-to-call on telephone numbers embedded in any application on Citrix Presentation Server if they’re using IP (Internet) telephony.
They’re then automatically connected via Cisco Unified IP Phones – meaning they no longer need to switch out of their applications to make a call using their VoIP (voice over IP) phones.
It’s symptomatic of the changing goal of IP telephony as the technologies mature – moving from reducing network infrastructure costs for all sorts of companies, to enabling better business through integrating communications into applications.
“There’s a quantum leap in productivity when people using applications can jump seamlessly into telephony,” says Murli Thirumale, general manager of the Advanced Solutions Group at Citrix. “By embedding click-to-call directly into existing applications, our customers will see tremendous improvements in … productivity.”
Citrix and Cisco say they are now working together to offer an easy-to-use solution that integrates Cisco Unified CallManager and Cisco Unified IP Phones with Citrix Presentation Server and Citrix Application Gateway to enable existing applications, whether delivered with Citrix or deployed direct on the user’s PC.
