Cold Service hots up with Pegasus business intelligence
1 min read
Refrigeration engineering firm Cold Service says it has improved its maintenance service levels to customers since implementing Pegasus Dashboards software.
"Comprehensive monitoring of performance levels in our service and maintenance business has been a key challenge," states Gary Mallett, service director at Cold Service.
"Customers are increasingly demanding, so we have to work smarter to meet their expectations while at the same time preserving our margins," he explains.
Hence the hunt for a system that could monitor service levels, track performance, ensure KPIs are met, and enable the team to allocate and reallocate resources.
Mallett says Cold Service selected Pegasus Dashboards BI software, because it had been a Pegasus Software ERP user since 1996.
Now, he says, senior management, call centre staff, service engineers and customers all have access to personalised dashboards, which track KPIs.
"Pegasus Software's Dashboards BI solution represents a key USP for us. Not only does it enable us to deliver optimum service in the most profitable way possible, but we can demonstrate and quantify this," comments Mallett.
Two plasma screens displaying KPI information, using the Dashboards, are situated in Cold Service's head office, allowing the company to identify which regions and/or customers are busy, or whether KPIs are being missed.
The system also identifies bottlenecks and provides alerts, while also enabling management to monitor spend levels and call centre productivity.
