Customers come first, pledges Atlas Copco

Leen van Diggele, managing director, says: "We want to be the most customer-focused organisation in the compressed air industry and our new customer care charter is an important milestone in this strategy. Not only does it provide our customers with a clear indication of the service they can expect from us, but it also helps to emphasise to our employees and distributors how important customer care is to Atlas Copco and how crucial they are to delivering the best levels of service." The charter covers areas such as communication, understanding needs and expectations, committing to the future and aftercare. Another key pledge is the commitment to future customer support through investment in the latest technology to ensure the company stays at the forefront of the compressed air industry. Environmental considerations, both in manufacture and operation, are also outlined as being at the forefront of technological innovations. Van Diggele added: "We believe there is always a better way and we will actively seek our customers' thoughts and suggestions on how we can improve our organisation. We understand that we can't get it right every time but we will never walk away from a problem."