The job losses were widely expected after the energy firm suffered a disastrous 2015, losing 351,000 customers and announcing losses of £99 million. Problems around billing and wider customer service have been blamed for the reversal of fortune, with energy industry regulator Ofgem fining npower £26m for its shortcomings last year.
Paul Coffey, CEO of RWE npower, admitted the results were “extremely disappointing” and said the job losses were part of a “two year process to fix them”.
“Over the past few months, we have looked at every part of npower, and over the next two years we’re fundamentally changing how the company operates,” he continued.
“We shared the outcome of this review yesterday with employees. By 2018, around 2,400 fewer people will support npower overall through a mix of those who work directly and indirectly for npower.”
The news comes as the RWE Group announced its wider financial results for 2015. It recorded a total loss of £493, following a profit of £1.7 billion in 2014. The group’s second UK operation, RWE Generation UK, reported a £55m loss. This was an improvement on the 2014 figure and was put down partly to increasing investment in infrastructure by £28m over the 12 month period.
