Haigh Engineering gives thumbs up to Eagle field service software
1 min read
Haigh Engineering says it expects to improve service performance, with shortened response times, following successful rollout of an Eagle field service management system.
The firm's Nick Dale explains that the result will be minimal downtime for its Sluicemaster and Incomaster disposal systems.
"With thousands of sites using Haigh equipment across the UK, prompt support where the customer needs it most is of utmost importance," he says.
It's all about proper and timely maintenance, he explains – to prevent unnecessary replacement, particularly when budgets are being squeezed.
For him, the ability to correctly identify which customer is using which version of what product is one of the keys, since it leads so directly to improved response and delivery times.
And making that work, he explains, is seamless integration of Eagle with Haigh Engineering's other computer systems, including the Efacs ERP system, also from Exel Computer systems.
Direct link to the PDAs used by the service team eliminates re-keying, while auto-synchronising of company-wide data results in real time visibility – from service engineer to the board room.
"This development is delivering ever increasing levels of performance from the team here, to the benefit of our customers," states Dale.
