Honeywell goes for Enigma’s web content after-market software

Enigma, which has been making something of a name for itself in web-based electronic content for manufacturers’ product support, has won a major deal from Honeywell Aerospace to deliver more than 100,000 pages of technical documentation for its widely used airborne auxiliary power units (APUs). Enigma is to implement the content component of its XML-based 3C platform specifically for Honeywell’s 331 model family and 36-series APUs used on nearly every commercial aircraft world-wide and on business and regional jets for main engine starting, cabin cooling and electrical power generation. It means Honeywell will deliver all critical technical data, including maintenance, repair and spare parts information to its world-wide airline customers, repair centres, regulatory agencies and so forth, all electronically. Honeywell says the system will lower costly mis-order rates and improve productivity. “Honeywell is implementing Enigma’s technology to provide our customers with the most comprehensive content solution available to support mission-critical repair, maintenance and spare parts purchasing,” says Fred Regel, director, Customer Support Centre, Aerospace Services at Honeywell. “This technology investment is a direct result of our commitment to helping our customers succeed in the information-dependent aerospace market.” Enigma’s 3C Platform provides integrated content, commerce and collaboration capabilities to foster better post-sale relationships between manufacturers and equipment operators. The application provides Honeywell with the opportunity to link its content to other critical systems, including transaction engines and enterprise resource planning.