M-TEK selects Epicor for electronics manufacturing

M-TEK general manager Frederick Kayrouz believes that the system's flexible out-of-the-box features and customer portals will help streamline the business and drive growth. "The business challenge we face is having our current ERP system support the plethora of requirements dictated by our OEMs' most technically challenging designs and complex builds," explains Kayrouz. "In parallel, the addition of high calibre talents and business best practices implemented in the operations, process engineering and supply chain business units have further strained our ERP backbone," he continues. "Hence our ERP system needed to be phased out and replaced to ensure we can continue to provide the granular details that our customers need in terms of manufacturing operations, lifecycle traceability and supply chain management." Kayrouz says that the existing ERP system was really a finance package with an ERP bolt-on and a bunch of in-house developed software solutions to support the required additional functionality. Epicor, he says, will change all that – not only supporting the firm's core functional requirements out of the box, but also helping and directing staff to perform tasks more efficiently. And he adds that it will enable new functions, such as real-time metrics monitoring, through dashboards and custom reports, as well as product lifecycle management and customer portals. "We want our customers to be able to consult their components stock levels in our bonded stores and monitor live order progress," states Kayrouz. "This ultimately gives them the increased confidence of having selected the right partner who is, in return, offering them a 24-hour unrestricted visibility of their dedicated manufacturing slots and the progress and completion rate of their outstanding order book." And he adds: "Equally, we want to better plan and control the progress of project elements that we subcontract... Epicor is going to give us internal and external visibility of the business in a way that has not been possible before."