Norgren uprates maintenance services with Infor EAM

Norgren maintenance manager Kevin Dixon says the solution took just nine days to implement, and is helping to deliver cost-effective maintenance services – reducing asset downtime and improving both the productivity of Norgren UK's operations, and the quality of services it delivers. "We were really impressed with the potential time saving opportunities available," comments Dixon. "Previously we had used spreadsheets to record maintenance requests, with job orders being processed on paper. This meant that when an order came in, it would be put on a pile with the others, with no system to track which requests were to be prioritised." The use of spreadsheets and manual processes meant that staff at Norgren would have to continuously check to see if any new requests had come in, taking up time that could be spent on maintenance tasks. Now, however, Norgren has an Infor EAM terminal on each of its four manufacturing production lines. If there is a machine breakdown, workers can log the maintenance request via the terminal into Infor EAM explains Dixon. This generates a work order, which with Infor's dashboard functionality, is received on each maintenance worker's PC or mobile device, should they be working offsite. "The dashboard capability was a decisive factor in our decision to adopt Infor EAM. The move to a web-based system means we can now streamline our work requests and provide preventative maintenance, instead of just reacting to requests. Being able to deploy the solution in such a short space of time also means we can look to optimise our productivity levels, and our service delivery at the earliest opportunity."