Satellite guided maintenance work

Service support software for Honeywell technicians in the US and Canada has been so successful that it’s now being rolled out across all of Europe, South America and Asia-Pacific. The company says that its FieldCentrix FX mobile software increased productivity by 3,000 hours a week, reduced billing cycles from weeks to days, streamlined reporting processes from weeks to days, and reduced service ticket processing by 67% while also eliminating 93% of its paperwork. In the UK, the new roll-out includes two call centres – one in Newhouse Scotland and the other subsidiary call centre in Finland – to run FX Service Centre despatch software for service calls for 20 countries across Europe. Work on the roll-out will is due to complete next year, when 1,600 technicians will be using the system, which uses self-synchronising wireless and satellite comms technology to automate field service processes and help technicians do their jobs better. Technicians receive work orders electronically on mobile devices. On site, the application guides them through the job screen by screen – prompting maintenance tasks, entry of labour and parts details, and even recording recommended repairs. Using online equipment catalogues, technicians can also troubleshoot and solve problems, while wireless data communication keeps them in real-time contact with each other and the office.