The EcoCare membership service promises enhanced access to expert advice, expedited emergency response SLAs, and continuous infrastructure monitoring, marking a significant advancement in digital energy management and automation services. The launch event, held at Schneider Electric's state-of-the-art Connected Services Hub, demonstrates further the company's published commitment to delivering end-to-end energy connectivity solutions, supported by a dedicated team offering 24/7 customer-site monitoring.
The launch event included a panel discussion led by David Pownall, Services Vice President, Schneider Electric UK&I who spoke with representatives from key customers Johnson & Johnson and the University of Nottingham to hear how these very different organisations use Schneider Electric Connected Services to help them meet their productivity, efficiency, and sustainability goals.
David Pownall, VP Services & Safety, speaking from the event, said: “It’s an immense pleasure to be here today to welcome visitors to our new Connected Services Hub and Experience Centre, and to hear firsthand from several customers about how our team offer 24/7 support for a range of applications of our technology. It is also the perfect place for the UK launch of EcoCare which will enhance our capabilities and reinforce our valued relationships in this area long into the future.”
Kelly Becker, President UK & Ireland, said: “Events like this, which provide us with the opportunity to listen to our customers and understand how our services can add value to businesses at every stage in the connected services journey, are incredibly valuable.. Moving forward, members of the EcoCare membership service will benefit from advanced digital functionalities that deliver real-time insights and drive further reduced downtime, enhanced operational effectiveness, and improved environmental sustainability.”
The EcoCare service membership provides the opportunity to:
- Minimise downtime by up to 75% with faster response time to on-site intervention and 24/7 remote monitoring and alarming.
- Reduce planned downtime by up to 40% through a condition-based maintenance approach, enabling dynamic maintenance scheduling.
- Extend asset lifecycle and avoid carbon emissions, contributing to an organisation's sustainability goals.
These outcomes will be the result of unique benefits of the EcoCare Services package that provides:
- Dedicated Customer Success Management Team orchestrating remote and on-site experts, ensuring access to industry-leading expertise.
- Faster response time with exclusive spare parts discounts for improved efficiency and reliability.
- Innovative digital technologies to enable digital transformation including gaining valuable insights, optimising maintenance, and receiving expert recommendations for enhanced system performance and energy management.
With the state-of-the-art Connected Services Hub now fully operational and EcoCare UK&I launched, Schneider Electric Connected Services are well positioned to lead the way in a new approach to collaborative, data-driven and round-the-clock service delivery.
