The findings from the State of the Frontline Workforce Survey, conducted by workforce management platform Quinyx, challenge common perceptions about retention challenges in frontline industries, revealing that experienced workers in the sector report high levels of job security, flexibility, and balanced work hours. This contrasts with younger generations who cite burnout and job instability.
High Satisfaction Levels Among Mature Shipping and Distribution Workers
The picture for Shipping and Distribution Workers aged 54+ is, however, varied:
- 77% recorded the highest satisfaction levels at work (only beaten by 80% of same-aged hospitality workers)
- 55% view their current role as a long-term career choice
- Only 15% say they have a lack of scheduling flexibility
- Only 15% say they work too many hours
- Only 13% say they feel unappreciated
- Only 12% worry about losing their job
Conversely:
- 39% do not currently experience work-related stress (a much lower percentage compared to peers of the same age in retail, 46%, transport & warehousing, 52%, and hospitality, 67%)
- 21% say they have poor communication between them and management.
Mental and Physical Health of Shipping and Distribution Workers Aged 54+
Encouragingly, 48% of Shipping and Distribution Workers aged 54+ say their job has not negatively affected their mental or physical health.
Toma Pagojute, Chief HR Officer at Quinyx, says: "During a time when there is so much negativity around the cost-of-living crisis and increased pressure on our frontline workers, it’s refreshing to see how resoundingly satisfied Shipping and Distribution Workers aged 54+ are.
“Well done to shipping and distribution leaders who are clearly doing a lot right in making their mature teams feel valued, stable, and well-supported. Retaining talented workers is so important, so the next step for bosses is to understand what makes this workforce so engaged and apply these insights to younger employees—helping them feel equally valued, less stressed, and more supported.
“By fostering a positive work environment for all ages, businesses can improve job satisfaction, boost retention, and create a more resilient workforce."
Technological Advancements and Their Impact on Shipping and Distribution Workers Aged 54+
When it comes to technological advancements in their sector, Shipping and Distribution Workers aged 54+ are the most progressive.
- 70% believe the future of technology will affect their job in a positive way
- 69% believe it will improve job quality
- 62% say it will help them access valuable information
- 54% say technology will allow them to work faster and more efficiently
