CA improves IT service with integrated QM suite
1 min read
One year after acquiring Wily Technology, CA has integrated three of its IT management suites to enable overall service quality management (SQM).
The announcement came at CA World in Las Vegas, and the development should enable larger manufacturers' IT organisations to deliver better aligned applications and services more consistently to their businesses.
Software included is CA Application Performance Management from CA’s Wily Technology division, CA Incident and Problem Management and CA Service Level Management.
Users will now be able to create SLAs (service level agreements) for specific applications, transactions or groups of users, and measure performance based on customer experience.
IT teams will also be able to identify and diagnose the root cause of problematic transactions, and automate incident and problem management to help ensure efficient and thorough resolution. Such closed-loop system support will helps ensure that IT services are aligned with business goals and best practices, says CA, including those based on ITIL and Six Sigma quality initiatives.
“CA helps customers achieve business service management by integrating industry-leading solutions that link IT infrastructure to the business services they support,” says Jacob Lamm, senior vice president and general manager of CA’s Business Service Optimisation business unit.
“The breadth of CA’s portfolio and the innovative ways we are integrating those technologies to address needs like SQM make CA a uniquely attractive partner for enterprises seeking to use IT as a competitive differentiator.”
