Cybit partners with Exel for integrated mobile field service solution

Exel managing director Rue Dilhe says the partnership means an out-of-the-box mobile field service solution, instead of the traditional separate systems approach, with its data duplication issues. "Companies that use our Eagle Field Service solution to manage and organise their remote service engineers will also now be able to track and report on the location of those engineers in real-time, thereby improving operational control and increasing customer service levels," comments Dilhe. And Cybit group sales and marketing director John Wisdom adds: "Cybit has a proven history of providing our customers with the right tools to manage a mobile service workforce effectively and profitably. "By integrating with Exel's Eagle Field Service solution, it will allow those same customers to implement a complete mobile management solution, which provides real-time information and resources to the field based engineers."