DRB Group to drive business change with Epicor

The £10 million revenue manufacturer, which specialises in mechanical, electrical and system building and refurbishment, says it expects the system to help improve productivity, customer service and support, as well as to enable real-time reporting and decision-making. Jason Armstrong, ERP project manger at DRB Group, explains that its existing 20 year-old system has been holding the company back – with staff turning to offline workarounds notably with standalone spreadsheets. "Upgrading our complete ERP system to a modern architecture based on open standards, gives us a solution that can grow with the business in the future," comments Armstrong. "We can run all our business processes in Epicor and change them at a moment's notice. It gives complete visibility of our business and will make us more efficient," he adds. Armstrong also states that DRB will be using Epicor's industry best practice processes 'out of the box', while also creating and adapting processes in-house – specifically without touching the code. And he adds that Epicor's Enterprise Performance Management tools will also allow users to customise dashboards to meet their individual roles. "Epicor Performance Management will eliminate the problem of reports that become out of date as soon as they are printed, resulting in saved time and effort on report preparation and allowing for more informed, accurate decision making," he explains. "Our customer experience will also be improved by Epicor [and] the CRM system will allow us to proactively manage our relationships with customers... "We can see a number of ways we can use Epicor after we have gone live with phase one, with features such as remote access and customer logins," states Armstrong.