Guide helps IT service managers integrate COBIT and ITIL governance
1 min read
The not for profit IT Governance Institute (ITGI) has released a publication entitled 'COBIT User Guide for Service Managers' aimed at helping service managers with IT governance good practices.
It facilitates easier use and adoption of Control Objectives for Information and related Technology (COBIT) and IT Infrastructure Library (ITIL) concepts and approaches, and encourages integration of COBIT with ITIL.
Robert Stroud, international vice president of ITGI and chair of the COBIT Steering Committee, says: "When used together, COBIT and ITIL provide a top-to-bottom approach to IT governance, including service management… The power of both approaches is amplified, resulting in greater likelihood of management support and more cost-effective use of resources."
He says the new guide applicable to any service provider, whether an internal IT function or commercial vendor – explaining that it is based on good practice and the practical experiences of industry experts.
For users familiar with COBIT's structure, the main components mirror its key controls, goals and metrics, roles and responsibility charts, and maturity models. It also harnesses ITGI's COBIT mapping research, including the latest mapping of COBIT 4.1 with ITIL V3 and the soon-to-be-released mapping of COBIT 4.1 with ISO/IEC 20000.
Included are explanations on how to get started and combine COBIT and ITIL for service management. Core guidance is then provided in the form of a table showing: key activities of a service manager organised by ITIL V3 processes; corresponding COBIT 4.1 control objectives; and the corresponding ISO/IEC 20000-1:2005 references; and roles and responsibilities for a generic range of role players expressed as a RACI chart.
