IFS invests in field service with Metrix acquisition

Metrix has built a strong position providing service management solutions to industries such as asset & capital equipment, telecommunications, high tech & medical device manufacturing, transportation, and third party/outsourced field service operations. It has approximately 90 customers, including brands such as the Ericsson Group, Motorola, Xerox, Space Engineering Services, DHL, Auto Windscreens, ITT, IMAX, Ingenico, Makino and Sysmex. The acquisition provides IFS with a configurable and packaged mobile application for field service, with a robust, mobile development framework that will add valuable mobile technology and experience to IFS. By combining IFS, Metrix, and IFS 360 Scheduling, a real-time workforce scheduling solution, IFS can realise synergies, as it gives IFS complete service management from a single vendor. "With the acquisition of Metrix, IFS can be seen as executing on its stated strategy for growth by investing in one of the fastest growing sectors for enterprise applications," states Alastair Sorbie, IFS CEO. "This acquisition gives IFS an excellent platform to exploit the growth potential in this market and provide solutions to help our customers deliver competitive advantage," he continues. "IFS will significantly strengthen its execution capabilities in this very attractive sector, especially in North America, to the benefit of all our existing and new customers."