Infor helps Australian cable manufacturer to uprate service

Dandenong-based Tycab says it expects to substantially streamline its operations, while also achieving higher service standards. Tycab had been using OSAS as a front-end customer service and despatch management system, Dataflex for shopfloor production management, and an in-house e-commerce system for accounts, order placement and inventory management. The company had already attempted to combine its legacy systems after a company consolidation, but Ash Labib, manufacturing manager at Tycab, says: “The integration just wasn’t cutting the mustard. We still had translation issues between inventory and manufacturing job numbers, and between customers and staff. We could not ignore the burden on our staff to ensure data accuracy and synchronization between each of the systems.” “Infor understood our needs more than anyone else,” says Labib. “While we wanted a system that was easy to implement and use, we found that out-of-the-box solutions fell short in supporting the processes that had given us our competitive edge over the years. “Infor had the business specific solutions and domain expertise that could provide us with the best processes for efficiency improvements, but also the flexibility for customisation which we needed.”