Perkins opts for Cameleon CRM to help cut time from specification configuration to order placement

Perkins Engines, the off-highway diesel engine manufacturer, has successfully implemented Access Commerce’s Cameleon CRM (customer relationship management) software at its Peterborough, UK site. Geoff Hurst, implementation manager at Perkins explains: “We had decided to overhaul our entire ERP and business systems as part of our drive for operational excellence. After a detailed evaluation, we found Cameleon was unique in offering full integration to our ERP system whilst including all the functionality and flexibility we required. “Our products highly complex so being able to accurately configure the best product for each customer is crucial … Cameleon powers the product configuration process in our ERP system which enables us to deliver to our customers an accurate, efficient and cost-effective product, on budget, on schedule and on time, every time.” And he adds that Cameleon will, “further reduce the lead time from specification configuration to order placement whilst increasing product specification accuracy and consistency. This means we increase sales and order efficiency whilst simultaneously decreasing costs. It’s a big win-win for us.” Cameleon is now being used at Perkins Engine’s HQ in Peterborough by more than 30 assistant business managers and applications engineers to support the firm’s 4,000 dealers across 160 countries.