QAD business process management software users wax lyrical

The new software – delivered as part of users' standard system maintenance plan and claimed to support implementations of management practices, policies and metrics – is claimed to drive operational excellence and agility, and QAD is wheeling out Imris and Mueller Industries as proof points. "QAD Enterprise Applications solution is the core platform our company uses to manage our customer orders and deliveries," states Ben VanOsch, director of IT services at image-guided surgery firm Imris. "Earlier this year, our company began re-engineering our business processes," he explains. "Using QAD BPM allows us to automate the manual notification components, streamline our workflow and mitigate risks associated with paper notifications and tribal knowledge of our systems and products," he continues "We see QAD BPM becoming the core tool within the QAD stack that will help us drive efficiencies in our business through business rules, alerts and workflow." Meanwhile, Mueller Industries IS director Mike Beasley says the BPM suite is allowing greater visibility across the company's entire organisation, helping it to identify and optimise end-to-end performance. "The QAD BPM tool has allowed us to fully align our work procedures with our QAD systems," he explains. "The enhanced visibility of the workflows allows us to better monitor and continue to improve our process quality, and makes user cross-training and new user on-boarding much more effective."