Speedy Hire ramps up customer service with mobile software

The solution includes electronic proof of delivery (ePOD), satellite navigation and real-time tracking software, all running on Motorola MC55 mobile computers, with graphics, and GPS and GPRS connectivity. "An efficient ePOD system is key to the smooth running of our business," comments James Fleming, group IT director at the plant and equipment rental firm. "By deploying Codegate's integrated solution, we now have a mobility solution that will complement our existing paper-based system by enabling us to answer our customers' queries more quickly and efficiently," he explains. And he adds: "We are now able to make ePOD data instantly accessible to our customers, so that they can monitor the status of their accounts online and, where possible, resolve issues themselves." Codegate's system for Speedy is based on its 'mobileworker' software, and Fleming says the firm first piloted it with 52 drivers in 16 Speedy locations over four months. "The accuracy of the data our drivers are now able to capture, helps our accounts team to resolve our customers' queries quickly and efficiently," comments Fleming.