TomorrowNow claims 87 heads in first two years

Users include Ronis SAS, IMCD Group, and DHL Container Logistics in Europe; Koontz-Wagner Electric, Atlantic Marin, Border Foods, Coty, Metro Machine Corp, Praxair, Abbott Laboratories and MKS in the Americas; and CSBP, Transfield Services, Japan Travel Bureau Asia and PCI in Asia Pacific. TomorrowNow has grown surprisingly fast, now boasting 10 offices around the world and offering support in nine languages across 35 countries. Also, beyond JDE World and OneWorld ERP systems, the company now covers Siebel and, most recently, the Baan ERP system in Europe. It’s perhaps not surprising that, as a wholly owned subsidiary of SAP, TomorrowNow has been focusing on poaching Oracle-owned application users – with the exception of Baan now under Infor. For those unhappy with their systems and/or the Oracle roadmap (or for that matter running their companies down) it makes sense to cut support costs as they ponder their futures – and particularly if they rate the prospect of SAP’s compelling Safe Passage programme. And in fairness, the service these users get seems good. TomorrowNow claims to have delivered more than 1,000 fixes and 500 tax updates around the world. It also promises response to customer queries within 30 minutes, although average response time, it says has been eight minutes. Further, the company is staffed by veteran software engineers with an average nine years experience on Siebel, J.DE and PeopleSoft applications. And one testimonials at least is good: “We switched to TomorrowNow to cut the cost on maintenance and support,” says Paul Witek, CFO of Koontz-Wagner. “The quality and expertise we have received from TomorrowNow has far exceeded our expectations.”