ClickSoftware enters reseller agreement with SAP

Tobias Dosch, senior vice president, Suite Solution Management at SAP, says it’s all about building the ability to make decisions in real time on data from field workers, and automating resource allocation and job scheduling. “There is growing demand in the market for more comprehensive field service management that incorporates decision support and optimization,” he says. And he adds: “Our relationship with ClickSoftware is a prime example of how SAP meets customer needs by leveraging our partner ecosystem to complement and extend SAP solution offerings.” Anglian Water Services is among early users. “By integrating solutions from SAP and ClickSoftware and centralising our operational scheduling functions, we have radically changed the way we work,” says Chris Boucher, CIO at Anglian Water. “The real-time visibility of a customer’s history, coupled with a consistent approach to managing our workloads, has not only provided better customer service, but also enables more proactive and sustainable management of our assets.”