Danieli Automation simplifies complex manufacturing and after sales with new ERP

Based in Buttrio Italy, Danieli spans from plant design to commissioning of integrated solutions for steel companies, and the company says it needed good IT to help manage what are frequently complex projects – all the way from production to after-sales and maintenance. It also explains that its previous IT system was unable to handle the level of project manufacturing it needed, so, following a business process re-engineering programme, it went for a software selection process. The choice, it says, was between Oracle and Infor, with the latter winning for its LN solution, which has strengths in project manufacturing and after-sales service. Danieli then extended its ERP investment with Infor CRM Epiphany Sales to provide its sales people with real-time access to data. “We have chosen Infor as our IT partner primarily to get the relationship with our customers even more efficient,” says Giuseppe Mecchia, project manager at Danieli Automation. “With the implementation of Infor’s ERP and CRM solutions, we expect to improve our customer responsiveness and project efficiency, as well as better manage our after-sales and maintenance areas.”